If you are unable to keep an appointment please let us know at the earliest opportunity, preferably at least 24 hours in advance by phone.

Time is reserved to groom your dog. All missed appointments will incur a cancellation fee payable before further appointments can be booked. 

Cancelling at the last minute or not showing up at all, means we are unable to offer your appointment to another client, your consideration is appreciated.

We have a very strict "two strikes and you are out" policy, so two missed appointments without notification will result in no further bookings being accepted. - sorry.